Coaching Agreement

The below outlines the agreement between JKChangeWork & The Client as part of coaching together:

Coaching Agreement - Summary

The following coaching agreement outlines our mutual commitment to work together.

Coaching is proven to work when there are two factors present:

1) You, as the client, are open & willing to grow.

2) There is a gap between where you are now and where you want to be.

Beyond this we will work together to help you achieve the changes, create new opportunities and reach new goals and intentions.

Please read and agree to the following terms, by completing and submitting your registration form, you are agreeing to the coaching terms below.

Agreement: By signing up for a session (s) with JKChangeWork you are agreeing to take part in therapeutic coaching to explore & achieve your personal/professional goals.
Approach: We will use a range of approaches to enable you get the outcomes and change you desire.
Collaboration: The relationship between coach and client is an open, committed and collaborative one, aligned with professional boundaries. As your coach I work alongside you. Keeping focus and enabling you to achieve your outcomes. At times this may include healthy challenge and directiveness.
Creating change: Coaching is a space for personal development, giving you resources and resolving issues. It is not just a space to talk about problems.
Commitment: You agree to commit to the actions and objectives that you create for yourself in the sessions. Playing an active part in your sessions.
Timings & Punctuality: Our session timings commence from the start of the booking, up to 90 minutes after (or other wise agreed) We both commit to arriving present and on time. In the event that you feel you may be delayed, please let me know at the earliest possibility. Sessions exceeding a twenty minute delay may be cancelled/lost and the fee chargeable. Sessions will end at the allocated end time and will not be extended due to late arrival.
Open & Honest: As the client, you will complete the client registration form openly and honestly and ensure relevant details are kept up to date, returning this in advance of our initial session (No later than 48 hours) for the coaching to commence.
Preparation: Coach and Client agree to commit to suitable preparation, action and presence as part of the coaching journey.
Equipment: Sessions are held online via zoom. Please ensure you have suitable software and equipment to access the session. Find a comfortable and confidential space to have the session. You may like to use headphones for additional confidentiality.
Focus: I ask that you (the client) come to the session to focus on the space. Please turn mobile phones off or to silent throughout your session and minimise distractions.
Session Terms – As of 2023 any existing packages are to be used within a 9 month period from start date or before 1st July 2023 for banked packages. This supports you with momentum and change.
Dealing with Addiction: If you have current addiction/substance misuse issues, please abstain from using substances prior to the session where possible – if this is not possible a further discussion will need to take place to ensure the full effectiveness of the session.
Health conditions: If you are currently experiencing side effects from medication or have a specific health condition please include details of this in your registration form.
Working safely together: JKChangeWork do not tolerate physical or verbal aggression directed at anyone/thing during the session that may result in damage or harm.
Other important stuff: Please disclose anything pertinent to building an open, honest and professional coaching dynamic. This includes disclosing any other therapeutic services that you have accessed/are accessing past or present.
Medical Information: You registration form will ask some medical questions, please include anything of relevance past or present. For modalities such as Oldpain2Go TM you must have already sought medical advice with regards to any pain issue. For IEMT please ensure you have detailed any history of seizures or epilepsy.
Ongoing review: Coach and Client will take mutual responsibility to review and (where required) revise plans and focus as required, to ensure the relevant goals are achieved. This includes prompt and regular feedback from both parties.
Whole self stuff: The coaching space is free of judgement and is a space to truly be you.
Aftercare: As the client you will agree to pay attention to any after care information given.
Notes: On request, you can receive a copy of summary notes and focus points from the session, usually sent within 14 working days from your session.
Cancellation #A: In the event the Client Registration is not returned a minimum of one working day before the session, the session will be cancelled and charged accordingly.
Cancellation #B: If you need to re-arrange your session please do so with as much time as possible. You can do this via the booking system and/or notify JK. Short notice cancellations (under 24 hours of your session or 48 hours for corporate well-being sessions) or “no-shows” will be charged at the full session price/lost from your package.
Cancellation #C Repeat no shows or persistent cancellations/rebooking may result in exit from the service. Sessions will be charged.
Refunds - Products and services are non- refundable.
Investment: Session fees will be discussed and agreed on your discovery call. (In the event that fees and services are amended/increased existing clients will be notified with a minimum of 30 days). Any pre-paid packages or invoices paid within the 30 days will remain on existing fees. There after you will be informed of the new pricing structure.
Paying for your session: Payment for sessions will be made upfront in advance of the session(s). Packages are to be paid in full. In the event a package is not paid upfront, the package deduction will be lost. If you need to discuss payment please get in touch with JK. If someone else is paying for you please let me know on booking so we can discuss this. Payments exceeding 7 working days will incur an additional 10% late payment fee. (see also employer funded sessions below)
Inclusivity: As part of the coaching process, we will discuss ways to ensure the sessions are accessible and inclusive. JKChangework is committed to delivering non-prejudice & accessible services in line with the Equality Act 2010.
Confidentiality: Everything said in the session is confidential unless you state you wish to harm yourself or other people or where you disclose a reportable crime. You are welcome to discuss the sessions with other people should you wish. Recording of your 1:1 session is not permitted without the prior written consent of both parties.
Recording Sessions: Recording of the sessions by camera or audio is not permitted without the prior written consent of both the client and the coach. Client notes are available as part of the coaching service.
Data use: JKChangeWork stores your data for sole use within the coaching sessions and does not share your information as agreed (see full privacy statement).
Data Agreement: By completing the client registration form and signing the coaching agreement you are further agreeing for JKChangeWork to hold/store your data. We need written consent to speak to a third party on your behalf. ( usually done by email).
Complaints: In the unlikely event that you have a complaint about the service you have received. Please raise the issue in writing to jennie-kate@jkchangework.life an initial response will be met within 14 working days.
Exiting the service: At the end of the service we will review your coaching journey and experience you will also be asked to complete a short feedback form/survey.
Employer Funded & Confidentiality - If you are accessing coaching through an employer support scheme. Please note your information, registration form and coaching discussions/notes will not be shared with your employer and remain confidential. (Unless otherwise agreed/consented)
Employer Funded & Cancellations - in the event of a late notice cancellation or Non attendance to an employer funded session, this session will be charged/deducted from the employer packaged.

The coaching space is not a crisis service, if you need specialised support for an urgent mental health experience, please contact your GP, Local Mental Health Services or phone Samaritans for free 116 123

Last Updated 6th January 2023